Reassurance for customers


Reassurance for customers

Some of you may be wondering whether Essex being recently upgraded to Tier 2 because of the Coronavirus pandemic has prevented us from operating.

For your reassurance, we can confirm that our offices are all still open for collection and return of rentals.

However, we have some additional measures in place for your safety.

To maintain social distancing no more than two customers can be in our offices at any time and we are asking everyone to wear a face mask, as all staff are doing.

The NHS track and trace app system is also now in operation at all our offices, but if for any reason you could not download it to your mobile our paperwork will in any case provide a record of anyone who has been in the office.

Otherwise, we continue to operate all the safety measures we introduced earlier in the pandemic.

We provide hand sanitising equipment and there are lines on the floor to show people the accepted social distances. Card machines and door handles are sanitised between each customer.

All vehicles are thoroughly sanitised and spray cleaned with anti-bacterial cleaner and wiped before each customer goes out with a vehicle.

We are making every effort to keep our customers safe and able to continue business as “normal”.