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Terms & Conditions

Terms & Conditions of JD ROBERTSON & Co Ltd

Terms & Conditions of JD ROBERTSON & Co Ltd Our duty to our customers is to ensure that our vehicles our of the highest safety standards and likewise we must ensure our customers are fully qualified when taking one of our vehicles onto the road.

Only drivers who have completed the necessary insurance forms may drive.

All hirers must be aged between 21 & 78. Drivers aged between 21-24 years old a Young Driver Surcharge applies. Drivers aged between 76-78 a Senior Surcharge applies.

Hirers under the age of 25 must have 2 years driving experience and no accident or endorsement history Young Driver Surcharge 21-24 year old.

Drivers over 25 must have at least 1 yrs driving experience and more than 1 fault accident in the last 3 yrs needs insurance clearance.

Licences bearing endorsements with more than 8 points, or a disqualification will be rejected. Endorsment Codes IN,CD,DD,DR,DG,UT,AC,MS50,MR have to be over 3 years old from the conviction date.

Students, HM Forces (other than officers which is over 21) & minibus drivers must be 25.

Minibus drivers over 9 seats must have held a licence for 2 years and needs category D1 on their licence.

Drivers of vehicles over 3.5 tons need category C1 on their licence.

All hirers must produce a current licence and proof of address dated within the last 3 months such as a bill, statement or a letter.


Where a driver does not have a credit/debit card another person must pay for the hire with their credit/debit card and agree to pay any monies owing at the end of hire by signing the rental agreement.

Vehicles cannot be taken Abroad

The first £750 for cars or vans up to 3.5 tons & the first £1000 for trucks up to 7.5 tons and 15 or 17 seater minibuses of each and every accident involving and damage or loss to the vehicle or third party is the responsibility of the hirer.

Liability can be reduced to £250 for cars and £250 for vans up to 3.5 tons by paying £12 per day & trucks and minibuses by paying £18 per day.

Damage to vehicles by hitting overhead objects is the responsibility of the hirer.

Interior damage other than caused by an accident will be charged.

Extra drivers £5.00 per day up to a maximum of £35.00

When the vehicle is used for business purposes (4 ton Box Vans, Dropsides) an operators licence is required which is the responsibility of the hirer. When the vehicle is used for private purposes an operator’s licence is not required. Drives are requested to note the number of hours they are allowed to drive in any one period.

All our vehicles are unlimited mileage unless otherwise agreed.

The right is reserved to vary the rates, conditions, and period of rental at any time and to refuse to rent to any person without giving a reason.

Hirers are responsible for all fuel used and for call out charges for the loss of keys or running out of fuel.

A deposit of the cost of the hire, the excess and waiver if taken is requested at the commencement of the hire.

Any reasonable expenses incurred will be re-imbursed on production of a receipted invoice.

Companies who wish to arrange their own insurance cover may do so. proof of insurance cover must be shown. We will
provide details of the vehicle to be hired in advance where possible.

Rates include comprehensive insurance with an excess, maintenance & oil.

When the vehicle is to be used for towing, there is an extra charge of £7 per day for cars and vans up to 3.5 tons and £10 per day for minibuses and vans up to 7.5 tons.


Reservations confirmed and pre-paid on-line
If you cancel your pre-paid reservation within 24 hours of placing the booking J.D.Robertson & Co.Ltd will issue a full refund. If you cancel your reservation more than 24 hours from time of making the booking no refund will be made. All bookings cancelled less than 48 hours from the pick up date and time are non refundable. Please note if appropriate I.D., the necessary payment/deposit is not produced at time of pick up or the Terms and Conditions are not adhered to in any way, and the rental cannot proceed, no refund will be made.

NB: No cancellations can be made after the rental start date & time. In these instances you should request the pick up location to action on your behalf.

Reservations confirmed off line by the J D Robertson & Co.Ltd location
You may cancel your reservation at any time up to 48 hours before the check-out time without charge.

If you cancel after this time, the J D Robertson & Co.Ltd location may charge your credit card in accordance with the agreement made at the time of confirmation, subject to a maximum amount equal to the value of the hire.

If you do not arrive to collect your vehicle (no show):

Reservations confirmed and pre-paid on-line
Unless you have cancelled your reservation in accordance with the above terms, if you do not collect your vehicle at the time specified on the prepaid email confirmation, no refund will be made.

J.D.Robertson & Co.Ltd  will, however, hold your rental vehicle available for you for 4 working hours after the time of the reservation.(unless this is outside the renting location’s opening hours)

Reservations confirmed on-line or off-line by J.D.Robertson & Co Ltd locations
If you do not arrive to collect your vehicle at the time specified in the Reservation confirmation, and you do not let the J.D.Robertson & Co.Ltd   location know that you are cancelling your hire as above, the J.D.Robertson & Co.Ltd   location may charge your credit or debit card in accordance with the agreement made at the time of confirmation, subject to a maximum amount equal to the value of the hire.

Vehicles images

Vehicle images are examples only. Specific models cannot be guaranteed.


J.D.Robertson & Co.Ltd  works with a wide range of Manufacturers and, as such, we are unable to display every available vehicle within each category on our website. Our policy is to display the most appropriate vehicle within that particular category at any point in time. The definition of ‘Or Similar’ is the provision of a vehicle of comparable size, body type and rental value to the vehicle being displayed. Please note, due to the number of Manufacturers we deal with, we may supply a vehicle from an alternative manufacturer.

In the unlikely event that a vehicle from the category booked is unavailable J.D.Robertson & Co.Ltd   will supply a Free Upgrade. A Free Upgrade is defined as a vehicle which has a greater rental value than the category booked.

Robertsons self drive hire: 26, Magdalen St, Colchester, Essex, CO1 2LD Tel: 01206 572368

Company Reg 2087612

Van Hire Colchester