Please be patient!

Please-Be-PAtient

Please be patient!

The removal of many of the restrictions imposed by Covid has prompted more demand for vehicles as businesses try to return to normal.

However, it will take time to recover from the slump in car and van manufacture that was caused by Covid and in part by supply chain issues.

While Robertsons is doing its best to diversify its fleet, sourcing replacement vehicles even by selecting from a wider range of makers is proving difficult.

We do try to keep some vehicles in reserve for private rental customers but whether you are renting for business or personal reasons please understand that it will take time for things to get back to normal.

Please give us as much notices as you can when you want to rent and we will do everything we can to help.

Reassurance for customers

Reassurance-for-customers

Reassurance for customers

Some of you may be wondering whether Essex being recently upgraded to Tier 2 because of the Coronavirus pandemic has prevented us from operating.

For your reassurance, we can confirm that our offices are all still open for collection and return of rentals.

However, we have some additional measures in place for your safety.

To maintain social distancing no more than two customers can be in our offices at any time and we are asking everyone to wear a face mask, as all staff are doing.

The NHS track and trace app system is also now in operation at all our offices, but if for any reason you could not download it to your mobile our paperwork will in any case provide a record of anyone who has been in the office.

Otherwise, we continue to operate all the safety measures we introduced earlier in the pandemic.

We provide hand sanitising equipment and there are lines on the floor to show people the accepted social distances. Card machines and door handles are sanitised between each customer.

All vehicles are thoroughly sanitised and spray cleaned with anti-bacterial cleaner and wiped before each customer goes out with a vehicle.

We are making every effort to keep our customers safe and able to continue business as “normal”.

Business as usual – well almost!

Business-as-usual

Business as usual – well almost!

We believe we are one of the few remaining vehicle rental businesses continuing to rent to private customers.

So, it is business as usual, but, of course, because of the Coronavirus pandemic, with modifications.

Mindful of both staff and customer safety, we are allowing only one customer into the office when they come to complete the paperwork and pick up their vehicles.

We provide hand sanitising equipment and there are lines on the floor to show people the accepted social distances. Card machines and door handles are sanitised between each customer.

All vehicles are spray cleaned with anti-bacterial cleaner and wiped before each customer goes out with a vehicle.

Office hours have been reduced very slightly and we are asking all customers to make sure they ring us before 4pm if they need to speak to us.

Anyone who wants a vehicle during a weekend is getting a little extra for their money!  We are asking all weekend renters to collect their vehicles on Fridays, which means they get some extra hours for free.

These are the arrangements for the foreseeable future and please be assured we are doing everything we can to ensure your safety.

Take care and stay safe.